Our Customers
Act on Insights, Boost Retention, Drive Success
Customer180 is a global consulting firm.
At Customer180, we know that customer feedback is the key to long-term success, but without action, insights are just data. Our proven 3L Method—Listen, Learn, Leverage—transforms feedback into real, actionable steps that boost retention and drive loyalty. From analyzing customer sentiment to implementing real-time feedback loops, we help businesses not only understand why customers leave but also how to keep them. Act on insights, boost retention, and drive success—partner with Customer180 to turn every customer interaction into an opportunity for growth. Ready to stop churn and start building lasting relationships? Let’s schedule a call today to explore how we can help.
The Founder: Sean Cramer
Sean Cramer is a seasoned senior executive with over 20 years of experience in customer experience and insights, having held key roles at industry-leading technology companies such as Amazon, Google, and Atlassian. As the founder of Customer180, Sean brings a proven track record of developing customer-centric strategies that drive growth, boost engagement, and elevate satisfaction.
At the core of Sean’s leadership is his ability to turn customer data into actionable insights. His innovative creation, the RUF metric, has revolutionized how companies understand qualitative feedback, providing a clear framework for identifying customer pain points and opportunities for improvement. This tool is now a cornerstone of many customer experience strategies, helping companies improve retention, loyalty, and overall satisfaction by offering deep, actionable insights.
In addition to his technical expertise, Sean excels in leading global teams and building cross-functional collaborations. He has successfully overseen diverse teams spanning multiple regions, ensuring that every team member is aligned with customer-focused objectives. Sean’s ability to unite departments like marketing, product, and customer service around a shared vision has made him a transformative leader in his field.
Beyond his strategic and operational skills, Sean is deeply passionate about shaping exceptional customer journeys. He believes that every interaction matters, and it’s this belief that drives his ongoing commitment to creating experiences that not only solve problems but also inspire and delight customers. Through his work at Customer180, Sean continues to influence how businesses approach customer experience, ensuring that companies build stronger, more meaningful relationships with their customers.
Our Consulting Model
Customer Experience with CX Strategy Consulting
Customer Experience with CX Strategy Consulting
Customer Experience with CX Strategy Consulting
We help you design a customer experience strategy that aligns with your business goals. Our expert consulting services map out your customer journey, identify key touchpoints, and craft a clear roadmap for improving customer satisfaction and loyalty. From first interaction to long-term retention, we’ll help you create exceptional experiences that keep your customers coming back.
Customer Feedback & Sentiment Consulting
Customer Experience with CX Strategy Consulting
Customer Experience with CX Strategy Consulting
Turn customer feedback into actionable insights. We implement systems like NPS, CSAT, and CES to capture what your customers are saying, then dive deep into sentiment analysis to reveal underlying trends. With our services, you’ll not only hear your customers—you’ll understand them and know exactly how to act on their needs.
Customers with Engagement Consulting
Customer Experience with CX Strategy Consulting
Customers with Engagement Consulting
Stop losing customers before it’s too late. Our proactive customer retention services help you engage customers at critical moments, offering tailored outreach and personalized follow-ups. We’ll identify at-risk customers, build engagement strategies, and give you the tools to keep them loyal.