At Customer180, the 3L Method is the cornerstone of how we combat regrettable churn. This approach is critical because it ensures that no customer is overlooked, and no issue is left unaddressed. By applying a structured, intentional process, the 3L’s allow us to go beyond surface-level solutions and dig into the core of what truly matters to customers. This method focuses on creating a feedback loop that not only prevents churn but also strengthens customer relationships over time. With the 3L Method, we can anticipate challenges, respond quickly to frustrations, and transform potential losses into renewed trust and loyalty. It’s not just about retaining customers—it’s about cultivating long-term advocates for your brand.
At Customer180, the first and most crucial step in our 3L Method is to Listen. We know that understanding customer sentiment is key to reducing regrettable churn. That’s why we help you create comprehensive sentiment metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), to measure how
At Customer180, the first and most crucial step in our 3L Method is to Listen. We know that understanding customer sentiment is key to reducing regrettable churn. That’s why we help you create comprehensive sentiment metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), to measure how customers truly feel at every touchpoint. We also go further by developing CX Journey Maps that pinpoint the exact moments when customers are at risk of leaving. By listening deeply to both the data and the customer voice, we uncover actionable insights that allow you to address concerns before they turn into churn, ultimately keeping your customers loyal and satisfied.
At Customer180, the second pillar of our 3L Method is to Learn—a step where we dive deep into understanding the “why” behind customer feedback. We help companies go beyond surface-level data by developing insights dashboards, detailed reports, and actionable playbooks that reveal the direct ways to improve customer experiences instantly.
At Customer180, the second pillar of our 3L Method is to Learn—a step where we dive deep into understanding the “why” behind customer feedback. We help companies go beyond surface-level data by developing insights dashboards, detailed reports, and actionable playbooks that reveal the direct ways to improve customer experiences instantly. Our approach ensures you not only gather feedback but truly comprehend the underlying causes driving customer sentiment. With our proprietary RUF method, we help corporations pinpoint pain points and uncover opportunities for improvement, ensuring that your team understands both the challenges and the solutions. By learning deeply from your listening posts, we empower you to make data-driven decisions that reduce churn and enhance loyalty.
At Customer180, the final and critical step in our 3L Method is to Leverage. We believe that “insights without action are useless,” which is why we focus on turning the data you’ve gathered into actionable changes that truly impact customer satisfaction. Our team helps you develop strategic playbooks and communication plans, ensuring that
At Customer180, the final and critical step in our 3L Method is to Leverage. We believe that “insights without action are useless,” which is why we focus on turning the data you’ve gathered into actionable changes that truly impact customer satisfaction. Our team helps you develop strategic playbooks and communication plans, ensuring that both your internal teams and external customers understand the steps you’re taking to improve. We assist in closing the feedback loop with your customers by implementing the right strategies, so they see the changes based on their feedback. By leveraging these insights effectively, we ensure that you don’t just listen and learn—you create lasting improvements that drive loyalty and reduce churn.